Last updated 31 May 2022

Our website uses “cookies” to distinguish you from other users of our website.  Cookies are small files of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. Cookies cannot tell us information such as your email address, which we can only collect where you tell us, for example if you submit an enquiry to us.

Our website uses the following types of cookies:

  • Strictly necessary cookies – These are cookies that are required for the operation of our website.
  • Functionality cookies – These are used to allow our website to remember choices you make such as your user name, log-in details or language preferences, and any customisations you make to pages on our website when you visit.
  • Analytical or performance cookies – These allow us to recognise and count the number of visitors to our website and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.

You can find more information about the individual cookies that we use and the purposes for which we use them in the table below:

1. Strictly Necessary Cookies

GDPR Cookie Settings  moove_gdpr_popup
  • When this Cookie is enabled, these Cookies are used to save your Cookie Setting Preferences.
  • If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.
  • 365 days duration. JSON data type.

2. Functionality cookies

Hotjar_hjSessionUser{site_id}
  • Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
  • 365 days duration. JSON data type.
Hotjar_hjSession{site_id}
  • A cookie that holds the current session data. This ensures that subsequent requests within the session window will be attributed to the same Hotjar session.
  • 30 minutes duration. JSON data type.
Hotjar_hjFirstSeen
  • This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.
  • Stored for the session duration.
Hotjarajs_anonymous_id
  • This cookie is set by Segment as a randomly generated ID for anonymous users.
  • 365 days duration.

More information on Hotjar cookies can be found here.

 

wpmlicl_visitor_lang_js
  • Stores the redirected language. This cookie is enabled for all site visitors if you use the Browser language redirect feature.
  • 24 hours duration.
wpmlwpml_browser_redirect_test
  • Tests if cookies are enabled. This cookie is enabled for all site visitors if you use the Browser language redirect feature.
  • Stored for the session duration.

More information on WPML cookies can be found here.

3. Analytical or Performance

This website uses the following additional cookies:

Google Analytics_gid
  • This cookie is set by Google Analytics used to distinguish users.
  • 24 hours duration.
Google Analytics_ga
  • This cookie is set by Google Analytics used to distinguish users.
  • 365 days duration.
Google Tag Manager__dc_gtm_UA-#
  • Used by Google Tag Manager to control the loading of a Google Analytics script tag. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property- id>.
  • 24 hours duration.

More information on Google cookies can be found here.

To opt out of being tracked by Google Analytics please visit http://tools.google.com/dlpage/gaoptout.

Cookies other than strictly necessary cookies can only be used where you have given consent to their use and you may withdraw your consent at any time to such cookies by altering your cookies preferences below:


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Most internet browsers allow you to prevent cookies being stored on your computer. Alternatively you may be able to configure your browser to accept all cookies or to notify you when a cookie is offered by our server. You may also be able to delete all cookies currently stored on your web browser.

Some parts of our website require certain strictly necessary cookies to be enabled in order to function correctly (which we use as necessary for our legitimate interests in ensuring that our website functions correctly). Therefore unless you change your browser settings you will automatically accept such cookies from our website.

If you block strictly necessary or functionality cookies, certain features and services may be affected and we cannot be sure how the website will perform during your visit.

We may also collect information about where you are on the Internet (e.g. the URL you came from, IP address, and domain types like .co.uk and .com), your browser type, the country where your computer is located, the pages of our website that were viewed during your visit, the date and time of your visit to our website and any search terms that you entered on our website. We may collect this information even if you do not place an order or subscribe to our mailing list, and will use it for our legitimate interests in administering and improving our website, for internal operations (including troubleshooting, data analysis, testing, research, statistical and survey purposes) and as part of our efforts to keep our website safe and secure. All such information is collected on an aggregated basis and will not be associated with you as an individual.

We do not use cookies to market or promote the interests of any third party.

For further information about cookies and how they are used, please visit www.aboutcookies.org.